Service

Service & Support

RMA Rules
RMA requirements apply exclusively to business customers 

Each device under RMA must have an RMA authorization number. Please ask for this number before returning a product. We take no responsibility for products that have been returned without authorization! All returns to Xpresscell Telco must be accompanied by a Return Authorization Number and related documentation.

All sales of equipment are final. If an exception is made, a top up fee of 30% will be charged except DOA devices.

The return authorization is only valid for 45 days from the date of sale.

Mail for RMA number requests: rma@xpresscell-telco.com

All returned products must be sent to us properly packed so that these devices can be safely transported with the delivered original packaging and all accessories. The sender is responsible for the insurance of the shipment. Xpresscell is not liable for lost or damaged returns. Returns must be returned by the sender to the address indicated on the RMA papers. We will ship repaired or replaced products at our discretion either through one of our regular shipping agents or the cheapest shipping method. Product returns deemed to be abusive or otherwise manipulated will not be considered for repair or return.

Any product that is returned as defective and not found to be defective will be retested, certified and returned. The Xpresscell RMA warranty covers only manufacturing and software defects and does not cover damage due to installation, environment or natural causes. Secondary or consequential damages are not covered by RMA.